Responsible Gambling at ChipStars

Gambling can affect your finances, wellbeing and relationships. This page explains practical safeguards, how to ask ChipStars to restrict your account and where to seek independent help.

Age restrictions and access

Casino gambling and betting are for people aged 18 or over. Being 18 does not by itself establish eligibility to use ChipStars from New Zealand; territorial restrictions and applicable law also matter.

Keep gambling accounts, passwords and payment access away from children. Sign out on shared devices and do not let anyone under 18 use your account.

Control spending and recognise harm

Personal safeguards can reduce exposure to harm, but they do not make gambling risk-free.

• Set a limit you can afford to lose and a time limit before you start.
• Never borrow to gamble or chase losses.
• Stop if gambling affects your bills, sleep or relationships.

Requesting a break or self-exclusion

Contact ChipStars support to request a break or self-exclusion. A temporary break is a short pause; self-exclusion is a formal request to prevent further gambling. Ask for written confirmation of the duration, which products and accounts are covered, any reopening restrictions and whether promotional messages will stop.

Independent help in New Zealand

If you are concerned about your gambling, seek support from an independent gambling-harm service in New Zealand.

Gambling-blocking software and bank gambling blocks, where available, provide additional barriers but are separate from operator self-exclusion.